Frequently Asked Questions
Orders
How do I place an order?
Select the product you want, add it to your cart, and complete checkout. You will receive an order confirmation by email.
Can I cancel or modify my order?
Orders can be cancelled or modified within 24 hours of placement. Contact us at support@smartuno.store as soon as possible.
Shipping
How much does shipping cost?
Shipping is free on all orders.
How long does delivery take?
Orders are processed within 1 to 2 business days. Delivery takes 5 to 8 business days within the United States.
Do you ship outside the United States?
We currently ship to addresses within the United States only.
How do I track my order?
A tracking number will be sent to your email once your order has shipped.
Returns & Refunds
What is your return policy?
Returns are accepted within 30 days of delivery. Items must be unused and in their original packaging. See our Refund & Return Policy for full details.
How long does a refund take?
Refunds are issued to the original payment method within 5 to 10 business days after the returned item is received and inspected.
What if I received a damaged or incorrect item?
Contact us within 7 days of delivery at support@smartuno.store with photos of the item and your order number.
Products
What brands do you carry? We carry Smart TVs from Samsung, LG, and TCL. smartuno is an independent retailer and is not affiliated with, endorsed by, or sponsored by these brands.
What display technologies are available?
Available models include OLED, QLED, Mini LED, and 4K UHD displays. Smart platforms include Tizen OS, webOS, Google TV, Fire TV, and Roku OS.
What screen sizes are available?
Screen sizes range from 32 to 98 inches depending on the model.
Are the products covered by a manufacturer warranty?
Products are sold as new. Warranty terms are determined by the manufacturer. Contact the manufacturer directly for warranty claims.
Contact
How can I reach customer support?
Email: support@smartuno.store
Phone: +1 972-870-5992
We respond within 1 business day, Monday to Friday, 9:00 AM – 5:00 PM (Central Time).
