Refund policy
Returns
We accept returns within 30 days of the delivery date. Items must be unused and in their original packaging.
To initiate a return, contact us at support@smartuno.store with your order number and reason for return. We will review your request and respond within 2 business days.
The following items are not eligible for return:
- Items that have been used or show signs of wear
- Items returned after 30 days of delivery
- Items missing original packaging or accessories
Refunds
Refund processing times may vary depending on your bank or payment provider
Once we receive and inspect the returned item, a refund will be issued to the original payment method within 10 business days.
Shipping costs are non-refundable unless the item received was damaged or incorrect.
Damaged or Incorrect Items
If you received a damaged or incorrect item, contact us within 7 days of delivery at support@smartuno.store with photos of the item and your order number.
Exchanges
We do not offer direct exchanges. To receive a different item, return the original item for a refund and place a new order.
Contact
Email: support@smartuno.store
Phone: +1 972-870-5992
Address: 300 E Webster St, Madison, Tennessee 37115, United States
